Refund Policy

Effective date: June 7, 2026

This Refund Policy applies to all subscription payments made for Bila Hasara services.

1. Subscription Fees

Bila Hasara provides digital services immediately after subscription activation. As a result, subscription payments are generally non-refundable.

2. Eligible Refund Situations

Refunds may be considered in the following cases:

• Duplicate payments.
• Incorrect charges caused by billing errors.
• Unauthorized transactions verified by investigation.
• Service disruptions caused solely by Bila Hasara that prevent access for an extended period.

3. Non-Refundable Situations

Refunds will generally not be issued when:

• The user no longer wishes to use the service.
• The user forgets to cancel a subscription.
• The user fails to use the service after subscribing.
• The user enters incorrect information.

4. Refund Request Procedure

Refund requests must be submitted within fourteen (14) days of the payment date.

The request should include:

• Full name
• Phone number
• Transaction reference
• Payment date
• Reason for request

Requests should be sent to: noreply@bilahasara.co.tz

5. Refund Processing

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider.

6. Contact Information

Bila Hasara
Dodoma, Tanzania
Phone: +255 718 660 882
Email: noreply@bilahasara.co.tz